| File Name: | CX Agent Studio: Build Multimodal Customer Experience AI |
| Content Source: | https://www.udemy.com/course/cx-agent-studio-build-multimodal-customer-experience-ai/ |
| Genre / Category: | Ai Courses |
| File Size : | 1.1 GB |
| Publisher: | Amrutlal Ratilal |
| Updated and Published: | February 12, 2026 |
CX Agent Studio is Google Cloud’s next-generation platform for building intelligent customer experience agents – and this is the most comprehensive course available to master it.
Why CX Agent Studio?
Traditional chatbot platforms are being replaced by agentic AI that can reason, plan, and execute complex tasks. CX Agent Studio, built on Google’s Agent Development Kit (ADK), brings this power to enterprises without requiring deep coding expertise. With native voice support, ultra-low latency, and AI-assisted building – you can create agents in days, not weeks
What Makes This Course Different:
- Hands-On Labs: 5 comprehensive labs with 10+ hours of practice
- Real Code: Python tools, MCP servers, callbacks – all provided
- Production Focus: From building to deployment to monitoring
- Latest Content: Updated for 2026 with newest features
What You’ll Build:
- By course end, you’ll have created a complete, production-ready customer service agent with
- Multi-agent architecture with specialized sub-agents
- Native voice capabilities in 40+ languages
- External integrations via MCP, OpenAPI, and connectors
- Comprehensive evaluation suite with Quality Hill Climbing
- Security guardrails and responsible AI controls
- Deployments to web widget, telephony, and API
- CX Agent Studio console and agent builder
- Agent instructions and AI-assisted refinement
- Python tools, OpenAPI, Data Store, and MCP integrations
- Native audio and voice configuration
- Golden and Scenario-based evaluations
- Quality Hill Climbing with AI assistance
- Variables, callbacks, and deterministic controls
- Guardrails: Prompt Guard, blocklists, and safety levels
- Web widget, Twilio, Five9, and API deployments
- Human escalation and CCaaS integrations
- Gemini Enterprise for Customer Experience
Who Is This For:
- AI Engineers building conversational experiences
- Dialogflow developers upgrading to CX Agent Studio
- Contact center professionals implementing AI self-service
- Solution architects designing omnichannel systems
- Anyone wanting to master Google Cloud’s latest AI platform
DOWNLOAD LINK: CX Agent Studio: Build Multimodal Customer Experience AI
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